Water services responsibility – who looks after what? 

• What do we look after?
• What does the property owner look after?

Your Water Bill

What is tiered billing?

Why are there tiers?

What will happen if I’m not water wise?

Summer Watering Roster

When do the restrictions apply?

On what days can I use sprinklers?

Winter sprinkler switch-off

Why do I need to turn my reticulation off in winter?

What if I don’t switch-off?

How much water does my garden need?

When is the best time to water?

Hand watering

How much should I water?

Common reasons for increased water use

Seasonal changes

Reticulation

Unexplained increases in water use

Complaints

Sometimes we may not meet your expectations. In those instances, we appreciate you giving us the opportunity to resolve your complaint.

We aim to resolve complaints as quickly as possible and we always attempt to resolve complaints within 15 days.

Our Complaints procedure offers a step by step guide to making a complaint, as well as who to refer to if you are not satisfied.

Water Supply Update – Feb 2024

In this update we clarify aspects of your water bills and water supply:

• Water usage levels
• Water tanks
• Pricing
• Water quality
• Water pressure

Water pressure

Pressure standards

Pressure reducing valves

Pressure tests

FAQ’s

We don’t top up water tanks

Sorry, you need a mobile water carrier – that’s not what we do

We are a mains water supplier

Who can supply water for my tank?

How much water do your appliances use?

• Is your dishwasher water efficient?
• What about your washing machine?
• How much water does your shower use?

Common usage rates for items in your household

Water Supply Update – June 2024

In this update we clarify aspects of your water bills and water supply:

• Winter sprinkler switch-off
• Regional water pricing
• Average household water usage
• Help & Advice webpage